
October 26, 2005
Is a Hosted Solution Right
for Your Call Center?
Hosting appeals to those who prefer operational costs over capital
costs, want to move fast, need a very agile environment that can
scale up or down readily, who don’t have a lot of support
staff...
View Press Release
September 18, 2005
Small Call Centers
Must Keep Pace
For smaller call centers, the struggle to do more with
less has been a long-time management ordeal...
View Article
October 12, 2005
The Evolution of
Outbound Call Centers
Recent changes in the contact center landscape will affect the future
of technological
advances.
View Article
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Enabling Customer Communications
Whether your business is large or small, has centralized
or distributed offices, or competes in local or worldwide markets, fast
and reliable communications throughout the enterprise is a necessity to
remain competitive. Applications that improve client relations and services
by enabling work collaboration and real time business activities must
be deployed effectively - without draining budgets or taxing limited human
resources.

eCRM Networks designs, provisions, installs, and manages integrated communications
applications for client contact centers, small and medium-sized companies,
competitive local exchange carriers (CLEC’s), and distributed enterprises.
Our hosted contact center automation and enterprise communications applications
includes automatic call distribution (ACD), interactive voice response
(IVR), Voice over Internet Protocol (VoIP), Technical support, supervisory
and quality monitoring, predictive dialling, call recording, voice conferencing,
and management reporting.
About eCRM Networks…
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