eCRM Network Solutions Halifax

October 26, 2005
Is a Hosted Solution Right
for Your Call Center?
Hosting appeals to those who prefer operational costs over capital costs, want to move fast, need a very agile environment that can scale up or down readily, who don’t have a lot of support staff...
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September 18, 2005
Small Call Centers
Must Keep Pace
For smaller call centers, the struggle to do more with less has been a long-time management ordeal...
View Article

October 12, 2005
The Evolution of
Outbound Call Centers
Recent changes in the contact center landscape will affect the future of technological
advances.
View Article

Enabling Customer Communications

Whether your business is large or small, has centralized or distributed offices, or competes in local or worldwide markets, fast and reliable communications throughout the enterprise is a necessity to remain competitive. Applications that improve client relations and services by enabling work collaboration and real time business activities must be deployed effectively - without draining budgets or taxing limited human resources.

eCRM Networks designs, provisions, installs, and manages integrated communications applications for client contact centers, small and medium-sized companies, competitive local exchange carriers (CLEC’s), and distributed enterprises. Our hosted contact center automation and enterprise communications applications includes automatic call distribution (ACD), interactive voice response (IVR), Voice over Internet Protocol (VoIP), Technical support, supervisory and quality monitoring, predictive dialling, call recording, voice conferencing, and management reporting.

About eCRM Networks…