corporate hosting

automated customer care

Automated customer care using telephony is a significant part of every organization with client interaction.

 

telecommunications
 

about ecrm

eCRM has pioneered the fully hosted and managed contact center system, enabling contact centers and corporations of any size to have the same features and functions as million-dollar premise-based systems - without the million-dollar price tag. We can help you bridge the communications gap between your business and your customers — at a lower cost and with a higher quality of service than larger service providers.

Founded in 2002, eCRM Networks is a true Application Service Provider (ASP) currently hosting and managing fully integrated suites of software and telecommunication applications and managed services for a variety of organizations in North America. eCRM provides customized service solutions for small to mid sized companies in such industries as travel & tourism, media, automotive, IT, telecommunications, and VoIP.

eCRM operates a multi-million dollar application technology and telecommunications infrastructure in Halifax, Nova Scotia. Our typical solution incorporates the provisioning and hosting of a third-party application deployed over a wide area network, and also provides customized technical support, management and training. Many companies have discovered the benefits of our managed hosting package.

 

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