eCRM Case Studies

eCRM's technical expertise allows you to focus on your core competencies. We provide stability and flexibility to meet fluctuations in development requirements; changing technical skill set requirements; and rapid growth

Renovation Experts

www.renovationexperts.com is a full service e-marketing company, bringing clients a complete Customer Relationship Management solution through lead generation and lead management programs on the internet. Renovation Experts achieves success in evolving typical supplier-vendor relationships into true business partnerships. They help clients generate incremental revenue from their Internet investment.

The Challenge

Renovation Expert's growing business lines forced the company to expand it’s offices and provide customers with a tier 1 outbound dialer for managing such a diverse operation. The company wanted a new system that would allow its employees to easily communicate between the various clients they provide work for, without the capital expense often associated with deploying and maintaining a Voice and Data solution. The new system had to be both easy to administer and had to be supported. Dialing in a manual environment meant agents were spending less time talking and not properly utilizing the time spent on the phones attempting to generate leads.

The Solution

After exploring options from a number of vendors, Renovation Experts selected a solution from eCRM based on: Concerto’s Unison call center platforms, which deliver full-featured business communications and data capabilities. eCRM delivers a robust outbound dialing platform complete with scripting, & call-processing coupled with a suite of telephony applications and statistical reporting. eCRM manages the technology for the outbound entire center in Dartmouth from our NOC located in downtown Halifax.

All support calls from Renovation Experts come direct to eCRM’s Network Operations center (NOC). eCRM manages the Telecommunications infrastructure, and the data infrastructure required to deploy this remote outbound solution. Renovation Experts has the benefit of improved efficiency, increased contacts, increased revenues, and lower cost of ownership.